Dear Anker Customer Support,

I am writing to report that I have not received my shipment associated with Order R0101011131337S.

On December 20, 2024, I received a text notification from FedEx advising me to be home to sign for the shipment. However, the package never arrived. Since then, I have ensured that someone has been at my house daily in case the shipment showed up late.

After tracking the FedEx number, it shows that the package was received at the Mapleton, Georgia, FedEx location on December 24, 2024. I contacted FedEx today to inquire about the situation, but unfortunately, they were unable to assist me and advised me to contact your company. Despite my suggestion to have the Mapleton FedEx office check for the package in their warehouse, FedEx was unwilling to take further action.

Given that this situation has persisted for over a week, I kindly request that you resolve this issue promptly. If the shipment cannot be located and delivered soon, I ask that you issue a full refund so that I can purchase a solar battery backup system from another source. With the likelihood of power outages this spring, I need this equipment urgently.

Please let me know how you will proceed. You can reach me directly at 770-xxxx if needed.

Thank you for your prompt attention to this matter.

Sincerely,
Dr. Michael R. XXXXXX

The only issue I had was Anker only gave me 1 tracking number but received 5 different deliveries. Finally received the last package after contacting Anker and they gave me a different tracking number for that package. They really need to supply all tracking numbers. Got them fully charged and plugged in a few items and everything appears good. Real test will come after April when cabin is delivered.

Worked like a charm. Only have the solar panels temporarily mounted, but everything works great. It is nice that this system can be mounted indoors out of the rain.

The on/off system is frustrating. Holding the button 3 seconds is odd. If not done correctly it turns on then immediately turns off. The bottom for the outlet bank is also rather strange. Hard to tell if its coming on or not. I'm not happy about how those work.

The F3800 works great. Hard to get tech support.