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Anker SOLIX F3800 + Smart Home Power Kit
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This was purchased with credit card fraud and despite my notifying this company it was still shipped out.
This is a good system. Overall this provides all power needs when you get the 2 F3800 system totaling 12kW/7.68Wh or not??? Well Anker, without the purchase of an extra power panel cable this system is not complete. I purchased the dual system and in order for you to advertise 12kW/7.68kWh you NEED this cable. Otherwise this is a 6kW/3.4 kWh switch and repeat. Let us get both cables when purchasing the DUAL system which means TWO together not One then the other.
It’s the best bang for your buck for a back solar generator in my opinion. Also love the customer support when I had an initial issue after install.
I started writing a review but left this page by accident and nothing got saved. I chose the Anker F3800 for its quality, mobility, capacity, expansionability, and its ability to provide 240VAC split phase power. I installed the interlock myself, having been an electrician for 20 years, saving hundreds of dollars. The total cost for the setup was just a little over $3000. I would change a few things however, 1. make it possible to control the unit without the app, and 2. Fix the issue with the unit automatically cutting off when my load drops off below 1 watt. I was able to fix this by setting the timer to 23:55 ( 1 day ). Looking forward to adding solar whe budget allows.
As a long-time and loyal Anker customer, I’ve always trusted the quality of their products. I own several Anker devices, including the F3800, two C100 units, the new C300 and C300DC, and more than 10 Anker Prime chargers. However, my recent experience with their customer support has left me disappointed.
I purchased an F3800 power bank (Order Number: R0101011144659S) that arrived with significant cosmetic damage affecting its handling—two front wheels, the left back wheel, and a side panel are damaged. Despite this, the product is still functional, and I requested a partial refund to fix the damage myself.
Unfortunately, Anker refused to offer a partial refund and only provided the option of returning the product for a full refund. With a harsh Texas winter approaching, I need this power bank for immediate use and can’t afford to be without it during this critical time. Additionally, the item is extremely heavy to handle alone, which makes returning it even more difficult.
I’m disappointed in how this situation was handled, especially given my history as a recurring customer. I expected a more customer-focused approach and flexibility from Anker, particularly since my request was practical and would have resolved the issue for both sides. While I’ve always appreciated their products, this experience has made me question the level of support I can expect in the future.
Thank you so much for writing. Very sorry we weren't able to make things right for you! We desire every interaction you have with us to be as smooth and as hassle-free as possible, but apparently we were not able to achieve that this time around.
We would really like to be in touch to see what we can do to take care of you!
Please reach out to us at support@anker.com or call us at +1 (800) 988-7973 so that we can assist you further and find a solution as quickly as possible. We value your business and are committed to resolving this issue to your satisfaction.
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