First use with this i plugged my 26’ travel trailer in thinking i had power for The Weekend. Check it after 2 hours and battery life was at 55%. This was during the day using nothing. Shocked and disapointed I unplugged. Plugged my small outlet heater in that uses 350 watts which is very small heater. The unit told me it would be dead in 2 hours. I feel I waisted my money. Not worth it. No way this would power an appliance for any extended time. Don’t waist money.

Here is, verbatim, a response from a 'customer service manager' who I learned is based in China and that's why you can't ever speak to a manager when you're getting yelled at, talked over, told no to refunds and hung up on. Keep in mind, this was sent after two days of this behavior from their customer service department and three days after they were notified and realized they haven't yet shipped out their product. Also, it seems that I can only get a response from someone at Anker 'customer service' AFTER my credit card company contacts them regarding a charge dispute. Of course, that could just be coincidental. Of course.

Dear Phillip,

This is Shane, the Customer Support Manager.

We truly apologize for the confusion and frustration caused by the previous communication with our agent. [this is how they define being yelled at, insulted, talked over and hung up on numerous times especially when requesting refunds on the order as "confusion and frustration) We understand how important this order is to you, and we want to address your concerns with transparency and care. [11 days after the order is placed, and three days after the lack of shipping of the item was brought to our attention. Still no mention other than 'confusion and frustration' on how customer service agents acted]

Unfortunately, the remaining item in your order is still in our warehouse awaiting fulfillment, [11 days after the order was placed] and we're very sorry that we won’t be able to meet your request for delivery by September 12th. We know how disappointing this is, especially when you’ve been waiting patiently, and we sincerely regret any inconvenience this may cause.

As much as we'd love to cancel the order, it has already been processed in our warehouse, meaning it’s simply waiting for packing and dispatch. [for 11 days. It's been 'waiting for packing and dispatch' for 11 days] While we’re working hard to manage the volume of orders being fulfilled, we are unable to provide an exact shipping date at the moment. [On an order that has been 'waiting for packing and dispatch] for 11 days]. That said, we want to make this right for you, and we’re offering the following options:

If you decide to keep the order, we’d like to offer you a $50 discount after the package is delivered as a gesture of goodwill for the delay. {which I'm sure will be a 'credit' to use at Anker - which is useless as I'll never be buying anything from them]
If you no longer want the product, you can refuse the delivery when the package arrives. The postman will return it to us, and once we receive it, we’ll process a full refund back to your original payment method. [a delivery that they can't even say will happen in any reasonable time - just some nebulous future date after it's been 'packed and dispatched' which, apparently takes more than 11 days to acccomplish. Then I have to wait for them to verify that the item was returned to them (with no way of tracking it, of course) and then wait for them to issue the refund. Pardon me if I don't think any of that will happen in a reasonable length of time. BTW, it's taken three days to get even this insulting email]
If the package is delivered to you, please reach out to us, and we can immediately begin the return and refund process. While non-defective returns typically require the buyer to cover shipping fees, we’ll make an exception and provide a shipping label at no cost to return all the items. [And yet, no mention or addition of the return labels for the products in the order that did arrive and are now useless, even though I've demanded a full refund of the order and return labels to return those items.]
We deeply appreciate your patience and understanding in this situation. Your satisfaction is extremely important to us, and we want to ensure that we handle this issue in the best way possible for you. [Which, the 'best way possible' apparently means to take no account for how customer service agents acted, tell me that the order will be fulfilled at some future point and then I get to do all the work to return the items and then 'wait patiently' for the refund to happen]

Please let us know which option works best for you, and we’ll take care of everything from there. [And yet, I've made it clear in talks with customer service agents and in emails to customer service that I want a full refund and to return the items that are now useless...but none of that apparently mattered to resolve this problem.]

Thank you again for your understanding and for choosing Anker.

Best regards,

Ticket[TNAXXXXXXXXXXX]
Shane
Anker Customer Support Manager
Anker | Charge Fast, Live More

Update to my other review (and not on the phone so less autocorrect idiocy).
I spoke with customer service two more times. On the second call, the agent immediately hung up on me then claimed he "couldn't hear me" despite responding to information I was giving. When I then said I wanted to speak to his manager, he became irate, hostile and told me I couldn't because "I have rules". He would talk/shout over me as I'm talking and eventually, when I continued to demand to speak to a manager about his actions and attitude, hung up again.
I called back and spent fifteen minutes with another agent who claimed he could not transfer me to a manager. I had to wait for a manager to call me back. He further stated he could only "request' a manager call me. I told him he could stay on the line until that manager called me. After fifteen minutes on this call and determining that they didn't want to resolve the issue I demanded he process a full refund and send return slips for the three solar panels I had received (and are basically useless without the generator which they failed to ship even after a week (despite their claims of receiving items in 3 to 7 business days). As soon as I demanded a refund, that agent hung up on me as well.
So, to recap: Bought a F2000 solar generator and one 200 watt solar panel "on sale" for $1400. If I wanted to do a bundle of one f2000 solar generator and 3 200 watt solar panels it would be $3400 dollars. Instead, I bought the first bundle and two of the exact same solar panels separately for a total of $2347.50 with tax. I'm not sure why choosing their bundle would cost me an additional $1100 or $1200 more, but it would.
The panels were shipped out the day after the order was placed.
8 days later, the solar generator still has not even shipped and customer service can't explain why that is, won't take steps to make it right and become belligerent and irate when you call to check on the issue and then just hang up when you just go for a refund.

BTW...I'm still waiting to be contacted by a manager about this issue. I know I won't ever hear from them. Or a response to the email I sent on this issue to customer service.

I'm sure I'm going to have to fight them for the refund and most likely will have to get the credit card company involved to dispute and remove the charge.

Nothing about this company's actions has shown they are reliable, ethical, honest or worth my business.

I have several issues with Anker and this order.
The main one, at the moment, is that I ordered the Solix F2000 with 1 200watt panel, then bought two more panels (Neenah of I bought their F2000 with 3 panel bundle it was $3400, but in this manner my bill with tax was less than $2400... not sure why Is have to pay $1100 or more to bundle the items together... that's a pertinent right there).
The three panels were shouted out by not the generator. A week later, I call customer service and they can't explain why the generator wasn't shipped in the last week.
I've read other reviews that discuss the need to sign for the generator. I'm away from my hide 4 to 5 days a week and the nearest FedEx office to me is two hours away.
I've set them a dealings to finding to me, by the end of business today, that the item will arrive on our beide the 12th of Sept or to have sent me the process to return the 3 panels I already received and issue a total refund for the order.
They can very quickly about you with sales calls but skateboard have issues with filing orders.

Bluetooth does not work. No connection with phone