Hi there, thank you for bringing this to our attention. We apologize for the delay in receiving the main unit. Our team is working diligently to get it to you as soon as possible. We understand your frustration with the long shipping times. We are taking steps to reduce this wait. Thank you for your patience and understanding.
If you need further assistance, please contact us at support@anker.com or +1 (800) 988-7973. We respond to emails within 24 hours on the next business day.

Hi Clayton,

Thank you for bringing this to our attention. We apologize for any inconvenience caused. Please reach out to our customer service team and we will make sure to send you the missing expansion battery as soon as possible. Thank you for choosing Anker.

Best,
Anker Customer Service Team