I ordered a gift for my wife, the item looks exactly like the one I already had. This was a mistake purchase. I immediately requested a RMA to return product I never opened it. Now here is the Rub. first response from their Support email was canned. The response asked questions I had already answered. They kept trying to discourage me from returning the item that, I DO NOT WANT. They said that If I provide the shipping method, and tracking # they would help me. I provided the details followed by. Sorry, unable to accept the product back.

THE WORST CUSTOMER SERVICE I HAVE EVER SEEN.

I was planing on purchasing another product, now I'm looking elsewhere.

Good charger. Very durable and potable.

My cousin love it. it's good to bring in hiking and other outdoors activities.

Looks like good item but never opened box. Item received too late too put to use during 3 day power loss. Returned item.

This is a substantial and reliable powerbank. I use mine for extending VR sessions!