Anker Portable Power Station Warranty Policy
All Anker SOLIX Solar Generators, Portable Power Stations, Solar Panels, and Powered Coolers purchased on anker.com come with a limited warranty, as shown below. By using Anker SOLIX products, you are agreeing to be bound by the terms of the Anker limited warranty.
We provide a limited warranty for purchases made on anker.com. The warranty period starts from the date of purchase.
Warranty Timeline
Item
|
WarrantyPeriod (Months)
|
Anker 531 Portable Power Station (PowerHouse 434Wh) - A1701
Anker 521 Portable Power Station (PowerHouse 213Wh) - A1702
Anker 511 Portable Power Station (PowerHouse 97Wh) - A1710
Anker 523 Portable Power Station (PowerHouse 288Wh) - A1731
Anker 533 Portable Power Station (PowerHouse 389Wh) - A1730
Anker 534 Portable Power Station (PowerHouse 389Wh) - A1732
Anker 545 Portable Power Station (PowerHouse 778Wh) - A1750
Anker 513 Solar Panel (21W) - A2421
Anker 515 Solar Panel (24W) - A2424
Anker 515 Solar Panel (24W Flexible) - A2425
Anker SOLIX PS30 Portable Solar Panel 30W - A2426
|
18
|
Anker 625 Solar Panel (100W) - A2431
Anker 531 Solar Panel(200W) - A2432
Anker SOLIX PS400 Portable Solar Panel 400W - A2433
Anker EverFrost Powered Cooler 30 - A17A0
Anker EverFrost Powered Cooler 40 - A17A1
Anker EverFrost Powered Cooler 50 - A17A2
Anker SOLIX Double Power Hub - A17B2
Anker Detachable Battery for Powered Cooler - A17B5
|
24
|
Anker 521 Portable Power Station (PowerHouse 256Wh) - A1720
Anker 535 Portable Power Station (PowerHouse 512Wh) - A1751
Anker 555 Portable Power Station (PowerHouse 1024Wh) - A1760
Anker SOLIX F1200 Portable Power Station (757 PowerHouse 1229Wh) - A1770
Anker SOLIX F2000 Portable Power Station (PowerHouse 767 2048Wh) - A1780
Anker SOLIX C1000 Portable Power Station - 1056Wh | 1800W - A1761
Anker SOLIX C800 Portable Power Station 768Wh - A1753
Anker SOLIX C800 Plus Portable Power Station- 768Wh - A1754
Anker 522 Portable Power Station 299Wh - A1721
Anker SOLIX F1500 Portable Power Station 1536Wh - A1772
Anker SOLIX F2600 Portable Power Station 2560Wh - A1781
Anker SOLIX F3800 Portable Power Station 3.8kWh - A1790
Anker SOLIX BP2000 Expansion Battery - 2048Wh LFP | For Anker SOLIX F2000
Anker SOLIX BP3800 Expansion Battery | For Anker SOLIX F3800
Anker SOLIX BP1000 Expansion Battery | For Anker SOLIX C1000
Anker SOLIX BP2600 Expansion Battery | For Anker SOLIX F2600
Anker SOLIX Home Power Panel - A17B1
Home Backup Kit (Transfer Switch) - A17B3
|
60
|
Subpanel for Anker SOLIX F3800 - A17B4
|
120
|
Anker SOLIX C300 DC Portable Power Station - A1726
Anker SOLIX C300X DC Portable Power Station - A1728
Anker SOLIX C200 DC Portable Power Station - A1727
Anker SOLIX C200X DC Portable Power Station - A1729
|
36 |
Anker SOLIX C300 Portable Power Station - A1722
Anker SOLIX C300X Portable Power Station - A1723
Anker SOLIX C200X Portable Power Station - A1725
|
60 |
For Kickstarter backers, please refer to the specific warranty policy of the campaign or contact support@anker.com.
Products sold by Anker as refurbished ("pre-owned") come with their own unique warranty, so please see our refurbished warranty page for details on those items. This limited warranty provided by Anker in no way affects a potential statutory warranty provided by law.
How To Process Warranty
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Buyers must provide sufficient proof of purchase, such as an order number from online purchases made, through Anker or Anker's authorized resellers, sales invoices, or dated sales receipts from authorized Anker resellers that show a description of the product along with its price.
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For defective items that Anker needs to have returned, warranties on those replacements are voided if the wrong item is returned to Anker or if the defective item is not returned.
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Anker must document what happens when buyers troubleshoot the product
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The defective item's serial number/visible proof depicting the defects required
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It's necessary for Anker to do a quality inspection on the returned item
Exchange and Replacement
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Anker will repair (at Anker's expense) or replace with a refurbished product for any Anker product that fails to operate during the applicable warranty period due to a defect in workmanship or material.
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The repaired/replaced product assumes the remaining warranty of the original date of purchase or 3 months after being replaced or repaired, whichever is longer.
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If the product cannot be repaired or a replacement is not available, Anker will offer a partial refund based on the usage time of the defective item.
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Products that are out of warranty are also eligible for paid repair services. For a list of products that can be repaired and their corresponding repair costs, please contact support@anker.com to obtain the relevant information.
Cross-Regional After-Sales Service
Anker does not provide a global product warranty, and the warranty service can only be obtained at a designated Anker repair center.
To repair the product in an Anker repair center when the product was purchased in another region, depending on part availability, customers can obtain a cross-regional repair service at an additional charge. (Some products do not support cross-regional repair even if the customer is willing to pay for the service. For more details, please contact Anker Support.)
A cross-regional replacement service is not available for different versions of the same product.
The customer will need to bear customs duties, taxes, customs clearance, and other costs incurred for a cross-regional repair, regardless of whether it is the warranty or paid repair service.
Exclusions and Limitations
- Products that are damaged or modified.
- Product operated with a damaged cord, plug, or output cable.
- Products that are disassembled.
- Products cleaned with harmful chemicals or detergents.
- Non-quality related issues (after 30 days of purchase).
- Products purchased from unauthorized resellers.
- Products without sufficient proof of purchase.
- Products that have been refunded.
- Products with an expired warranty.
- Lost and/or stolen products.
- Damage from outside sources.
- Purchases from illegitimate resources.
- Products taken outside the country they were originally bought in or shipped directly from an authorized online purchase.
- Damage from misuse of products (including, but not limited to falls, use of the product in excess of its output rating, exposure of the product to rain or snow, extremely low air pressure, extreme temperatures, water, and operating devices improperly).
Warranty Registration
Return and Replacement Policy
Cancellation
Return Policy
Return Process
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Buyer must provide sufficient proof of purchase
-
Anker must document what happens when buyers troubleshoot the product
-
The defective item’s serial number and/or visible proof depicting the defect are required
-
It is necessary to return an item for quality inspection
-
For defective items that Anker needs to have returned, warranties on those replacements are voided if the wrong item is returned to Anker or if the defective item is not returned.
-
Order number from online purchases made through Anker or Anker's authorized resellers
-
Sales invoice
-
Dated sales receipt from an authorized Anker reseller that shows a description of the product along with its price
Refund
Reminder:Due to shipping regulations, please make sure that the remaining power of the portable power station is lower than 30% before returning.
After-Sale Service Contact