I started writing a review but left this page by accident and nothing got saved. I chose the Anker F3800 for its quality, mobility, capacity, expansionability, and its ability to provide 240VAC split phase power. I installed the interlock myself, having been an electrician for 20 years, saving hundreds of dollars. The total cost for the setup was just a little over $3000. I would change a few things however, 1. make it possible to control the unit without the app, and 2. Fix the issue with the unit automatically cutting off when my load drops off below 1 watt. I was able to fix this by setting the timer to 23:55 ( 1 day ). Looking forward to adding solar whe budget allows.

As a long-time and loyal Anker customer, I’ve always trusted the quality of their products. I own several Anker devices, including the F3800, two C100 units, the new C300 and C300DC, and more than 10 Anker Prime chargers. However, my recent experience with their customer support has left me disappointed.

I purchased an F3800 power bank (Order Number: R0101011144659S) that arrived with significant cosmetic damage affecting its handling—two front wheels, the left back wheel, and a side panel are damaged. Despite this, the product is still functional, and I requested a partial refund to fix the damage myself.

Unfortunately, Anker refused to offer a partial refund and only provided the option of returning the product for a full refund. With a harsh Texas winter approaching, I need this power bank for immediate use and can’t afford to be without it during this critical time. Additionally, the item is extremely heavy to handle alone, which makes returning it even more difficult.

I’m disappointed in how this situation was handled, especially given my history as a recurring customer. I expected a more customer-focused approach and flexibility from Anker, particularly since my request was practical and would have resolved the issue for both sides. While I’ve always appreciated their products, this experience has made me question the level of support I can expect in the future.

Item arrived well withing shipping time frame mentioned while purchasing. Easy setup. Have not used it yet to provide any further feedback than initial setup experience thay was smooth. Looking forward using it soon.

I've been cycling this unit daily running a few systems in my house for over a month now. It's reliable and hasn't glitched once on me. However I think the app needs some additional features to control things like the battery charge and discharge limits. I realize these functions are available when the Anker Home Power panel is installed, but I think they should be available to the stand alone unit as well.

The only issue I had was Anker only gave me 1 tracking number but received 5 different deliveries. Finally received the last package after contacting Anker and they gave me a different tracking number for that package. They really need to supply all tracking numbers. Got them fully charged and plugged in a few items and everything appears good. Real test will come after April when cabin is delivered.